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📦 Shipping Information

What are the normal shipping times?

Orders typically ship within 3–5 business days. If your order hasn't shipped by day 6 feel free to contact us at support@freedommunitions.com

How do I track my package? 

Sign in to your account and head to your order history—your tracking number will be listed with your current order. You’ll also receive a shipping confirmation email with tracking details. If you don’t see it, be sure to check your junk or promotions folder.

Why is my tracking number showing invalid?

Tracking info may take 24–48 business hours to update after UPS picks up the shipment. 

How much do you charge for shipping and what are my payment options?

Shipping costs are calculated at checkout based on your location and total weight of items ordered.

Accepted payment methods include Visa, Mastercard, Discover, and American Express

Do you ship to my state?

We ship to all U.S. states except California, Alaska, Hawaii, and Massachusetts and the city of Chicago. Please refer to the Terms of Use for state-specific shipping restrictions.

🧠 Troubleshooting

Why was my order canceled?

Orders may be canceled due to payment issues, shipping restrictions, or missing documentation. Reach out to support@freedommunitions.com for clarification.

Why can’t I add items to my cart?

Some products are restricted based on your shipping address. Make sure your account location is accurate and that you’re meeting age or documentation requirements.

🔁 Returns

What is Freedom Munitions' warranty/defect policy?

Notify Freedom Munitions within 90 days of any issues or defects. You may need to return the defective ammo for testing before receiving a refund or replacement. Claims made after 90 days may be denied.

What is the return policy?

  • All sales are final; no exchanges or returns are accepted.

💳 Pricing and Billing

Why did the charge on my card disappear?

An authorization hold is placed when you order, which may fall off before the order ships. The actual charge occurs upon shipment.

Do I have to pay sales tax?

Yes, sales tax is collected based on state laws and nexus thresholds.

When will my credit card be charged?

Your card is charged when your order is marked for shipment.

📝 Order Information

How can I edit my order?

Orders cannot be modified once placed. To make changes, you will need to cancel the order and place a new one. We are able to change the address of your order if the order has not yet shipped. 

Can I cancel my order?

Orders can be canceled before they are marked as shipped by contacting customer support.

🧾 Product Questions

What does REMAN mean?

"Reman" refers to reloaded ammunition made from previously fired brass, reloaded to SAAMI specifications.

Is your ammo reloadable?

Yes, brass-cased ammo is typically reloadable. However, steel- or aluminum-cased ammo is not recommended for reloading.